di gil il 02/04/2014, 17:31
Mah, io non ci sto capendo molto.
Prima mi scrive il venditore, ma non ho capito se mi rimborsa e se devo incondizionatamente pagargli l'80 % del costo totale. Poi parla di tempi di spedizione, ma dovrebbe saperlo che l'oggetto l'ho ricevuto già, anche se non adeguato al mio telefono. boh !
Questo è quanto mi scrive
Friends, I'm sorry, causing you distress and delays, damn logistics information can not be updated, I negotiate with you now: I now give you a refund, you receive the goods, please re-payment of 80% of the cost? Another Tip: Now that we have changed the way of logistics, to reach your country needs only 15 days -30 days, if more than 50 days was not served, we will full refund, look forward to working with you, hope your understanding, I wish you better life, JUN ..
E questo, ciò che mi scrive AliExpress:
Thank you for contacting Alibaba. I am sorry to hear that you are not satisfied with your order <XXXXXXXXXXXXXX>.
The tracking number shows the goods are in transit, we'll ask seller to contact shipping company to confirm the status of package within 3 calendar days. Please kindly understand that we need time to collect evidence or proposal from your Seller for a better understanding of the situation. We kindly suggest you need positively negotiate with your seller regarding this dispute.
If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.
PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.
Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.
Come dovrei comportarmi ?