Un sito cinese mi ha mandato una mail dove in poche parole dicono che in questo periodo molti pacchi sono stati fermati in partenza per controlli sul contenuto, il tutto riguardo alle batterie.
Percui, se avete ritardi, potrebbe essere ciò la causa.
Allego testo mail.
URGENT UPDATE
Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy. The new Customs Department policy is to inspect ALL parcels leaving Hong Kong and is refusing to accept shipments containing certain items.
This has caused two major issues that I wish to address:
Issue One
All orders containing lithium-based batteries that were placed between the 23rd of September and 2nd of October have been refused by customs and are being returned to our shipping dock in Hong Kong. Some orders not containing these items could also have been affected. This has also caused further delays to orders containing these items due to the backlog.
Issue Two
Due to the above issue, our Customer Service channel has been overwhelmed. This means that unfortunately all customers will have difficulty contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get back to you as soon as possible. To improve efficiency and improve response time, we request that you create just ONE support ticket. Your help on this matter is greatly appreciated.